We Are a Covid Safe Practice

For Patients Safety

All patients are

• Screened by phone the day before attending
• Asked to come by themselves, unless they need a support person (eg if elderly or from a non-English-speaking background)
• No permitted any extra visitors are asked not to stay in the waiting room (there is a coffee shop nearby)
• Required to complete forms online, so they don’t need to use paper or pens on-site
• Asked to scan or take pictures of their referral/ reports/ paperwork and send to the office by email
• Asked to make payments online to avoid using EFTPOS terminals

Attending our Rooms

• All visitors are required to use face masks during their visits
• All visitors are asked to use hand sanitiser at the reception desk
• We advise all patients in the waiting room to maintain social distancing, and chairs have been reduced and spaced out
• Custom built perspex screen for reception desk has been installed with a custom wrap-around Perspex screen to protect patients and staff
• We have removed magazines from the waiting room

Our Staff

Staff perform the following tasks

• Deep cleaning - whole consulting room cleaned between each and every patient
• Temperature checks for every single person that enters the building

Staff are also required to:

• Wear custom surgical scrubs
• Use keyboards and mice that are cleaned between every patient
• Use perspex covers have been made for tissue boxes
• Use custom made rubbish and used-instruments bins are managed through an opening in the built-in desktop

Our Medical Staff

• Wear full PPE (personal protective equipment)

Our Rooms

• We have built a new sterilisation room to ensure the highest possible level of patient safety
• Our Air is negative pressure air conditioning for our consulting rooms where fresh air is drawn from outside in to the consulting rooms
• Hospital-grade HEPA ultrafiltration with more than 20 Air changes per hour with air purifying respirators (PAPR)
• Custom-built easy-clean furniture and airtight cupboards that are waterproof and easy to clean.

Our Theatres

• Our Theatres use PAPR units. These allow our doctors and staff to operate with complete safety.
• Sterile instruments are only brought in to the consulting room on an individual patient basis
• Wherever possible, disposable instruments are used